Terms & Conditions — Conditions générales de séjour
Last updated: June 2026
These terms and conditions govern all bookings made directly with Château de Flottemanville, operated by Bertrand Lucas, 554 rue de la croix des frênes, Le Château, 50700 Flottemanville, France. By completing a booking, you agree to these terms.
1. Bookings
Bookings are confirmed upon receipt of the required deposit and written confirmation from Château de Flottemanville. A booking constitutes a contract between the guest(s) and the property owner, Bertrand Lucas.
The person making the booking is responsible for ensuring that all members of their party comply with these terms and conditions.
2. Prices
All prices are quoted in Euros (€) and include VAT where applicable. Prices are per property per night unless otherwise stated. A small tourist tax (taxe de séjour) — around €1–2 per adult, per night — is levied by the Communauté d’Agglomération Le Cotentin and is not included in the prices shown. It applies to guests aged 18 and over (children under 18 are exempt). This is a standard local charge, also collected automatically by Booking.com, Airbnb, and other booking platforms. The exact amount will appear on your invoice.
We guarantee the best available price when booking directly on this website.
3. Payment
Payment is processed securely via our online booking system (Sirvoy). Accepted payment methods are displayed at checkout. The full balance is due as indicated during the booking process.
4. Cancellation policy
For all bookings made directly on this website, the following cancellation policy applies:
- More than 7 days before arrival: Full refund.
- Less than 7 days before arrival (or no-show): The total booking amount is non-refundable.
You can cancel or modify your booking at any time through our online portal at chateau-flottemanville.com/guest-portal/ (the link is also included in your booking confirmation email). Approved refunds are returned to your original payment method.
Bookings made through third-party platforms (Booking.com, Expedia, Airbnb, etc.) are subject to that platform’s cancellation terms, which may differ from this policy.
We recommend that guests take out appropriate travel insurance to cover cancellation costs.
5. Arrival & departure
Check-in: Between 4:00 PM and 7:00 PM. Please let us know your expected arrival time in advance.
Check-out: By 10:00 AM — with a late checkout to 11:00 AM offered exclusively to guests who book directly on this website.
Early check-in may be possible subject to availability — please enquire when booking.
6. Number of guests
The maximum number of guests permitted per property is as stated in the property description. This includes children. Exceeding the stated occupancy is not permitted without prior agreement and may result in additional charges or cancellation of the booking without refund.
7. House rules
- Smoking: Strictly prohibited inside all rooms and cottages. Smoking is permitted in designated outdoor areas only.
- Noise: Out of respect for other guests and neighbours, please keep noise to a minimum between 10:00 PM and 8:00 AM.
- Pets: Please contact us in advance to discuss whether pets can be accommodated. Additional conditions may apply.
- Events & parties: The organisation of events, parties or gatherings beyond the registered guests requires prior written consent from the owner.
- Waste: Guests are asked to sort waste in accordance with local recycling requirements. Instructions are provided on-site.
8. Property care & damage
Guests are expected to treat the property and its contents with care. Any damage caused during a stay must be reported immediately and will be charged to the guest responsible. A security deposit may be required for certain bookings.
9. Owner’s right of access
The owner or their representative reserves the right to access the property at any reasonable time for maintenance or inspection purposes, with reasonable advance notice wherever possible.
10. Liability
Château de Flottemanville accepts no liability for personal injury, loss or damage to guests’ personal belongings during their stay, except where such loss or injury is directly caused by the negligence of the owner. Guests are advised to ensure they hold adequate personal travel and contents insurance.
11. Force majeure
Château de Flottemanville accepts no responsibility for cancellations or changes necessitated by events beyond our reasonable control, including but not limited to natural disasters, strikes, or government-imposed restrictions. In such cases, we will make every reasonable effort to offer an alternative date or a credit note.
12. Governing law
These terms and conditions are governed by French law. Any dispute arising from a booking shall be subject to the jurisdiction of the competent French courts.
13. Contact
For any questions regarding these terms, please contact:
Bertrand Lucas — Château de Flottemanville
554 rue de la croix des frênes, Le Château, 50700 Flottemanville, France
[email protected]