Privacy Policy — Politique de confidentialité
Last updated: March 2026
Château de Flottemanville, operated by Bertrand Lucas (554 rue de la croix des frênes, Le Château, 50700 Flottemanville, France), is committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR) and French data protection law (Loi Informatique et Libertés).
1. Data we collect
When you make a booking or send an enquiry through our website, we may collect the following personal data:
- Full name
- Email address
- Phone number
- Postal address
- Payment information (processed securely by our booking provider Sirvoy — we do not store card details)
- Arrival and departure dates, and number of guests
- Any special requests or preferences you share with us
2. How we use your data
Your personal data is used solely for the following purposes:
- Processing and managing your booking
- Communicating with you regarding your stay (confirmation, pre-arrival information, invoices)
- Responding to enquiries submitted via our contact form
- Meeting our legal obligations (e.g. French tourist tax records)
We do not use your data for marketing purposes without your explicit consent, and we do not sell or share your data with third parties except as described below.
3. Third-party services
We use the following third-party services which may process your data:
- Sirvoy (booking engine) — processes reservation and payment data. See Sirvoy’s privacy policy.
- Amazon Web Services (AWS) — website hosting. See AWS privacy notice.
- Cloudflare — content delivery and security. See Cloudflare’s privacy policy.
4. Cookies
Our website uses cookies to ensure it functions correctly. The Sirvoy booking widget may set functional cookies necessary for the booking process. We do not use cookies for advertising or tracking purposes.
5. Data retention
Booking data is retained for a maximum of 5 years to comply with French accounting and tax obligations. Contact enquiry data is deleted once the enquiry has been resolved and no longer needs to be retained.
6. Your rights
Under the GDPR, you have the right to:
- Access the personal data we hold about you
- Rectify any inaccurate data
- Request erasure of your data (subject to legal retention obligations)
- Object to or restrict processing of your data
- Data portability — receive your data in a structured, machine-readable format
- Lodge a complaint with the CNIL (Commission Nationale de l’Informatique et des Libertés) at cnil.fr
To exercise any of these rights, please contact us at: [email protected]
7. Contact
For any questions regarding this privacy policy or how we handle your data, please contact:
Bertrand Lucas
554 rue de la croix des frênes, Le Château, 50700 Flottemanville, France
[email protected]